E&O is the insurance of choice if you need to cover yourself against professional mistakes. This includes things like your software crashing, giving poor advice or missing a contractual deadline.

Because this insurance coverage is based on your specific line of work, the protection is different from one industry to the next. For example, a software company would want protection against the software crashing or a security breach, while an accountant would want protection against mistakes in a tax calculation.

Who Needs E&O Insurance?

Most professionals should consider E&O Insurance. In some industries (e.g., medicine, dentistry) this type of insurance is referred to as Malpractice Insurance.

A few examples situations that will require you to get E&O insurance are:

  • Your professional association requires you to carry E&O insurance to be licensed (e.g., insurance brokers, doctors)
  • Your customer requires a certain level of coverage (e.g., $250,000 worth) as part of the contract
  • You feel that a potential for loss is too great to not purchase insurance

What is covered? What is not covered?

E&O policies can vary a lot, but the following are typical coverages:

E&O Insurance may cover…

  • Making a mistake that costs you, customers, money, time, or brand reputation
  • Giving bad advice
  • Missing an agreed upon deadline
  • Failing to meet industry standard expectations of quality

E&O does not cover…

  • Criminal activity
  • Fraud and intentional acts
  • Bodily injury
  • Property damage

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About Zensurance

Zensurance is Canada’s leading online commercial insurance broker. We offer a full range of insurance products to small businesses, with a particular focus on startups. We understand what it is to be a startup, and know the most common risks of which you should be aware. Based on that (and a lot of analytics), we recommend the ideal insurance coverage for your business.

If you have questions about insurance, please visit us at or email us at and we will find the answers for you.